I am Cherie
Product Designer · Enterprise & Fintech · Hong Kong
I'm a product designer with 5 years of experience, most recently at RBC, where I designed internal platforms used by thousands of employees — including Atlas, the bank's LLM-powered search and assist platform. I work where the constraints are hardest: regulated environments, fixed hardware, and backend systems that can't do what the business wants.
Currently based in Hong Kong, looking for product UX/UI design roles.
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My Work
Enterprise AI · Trust Design · 26% adoption at launch
Atlas: Designing Trust for an LLM-Powered Employee Platform
The AI hallucinates. The backend can't loop back. And you're designing inside a bank.
Designed the core interaction model for RBC's internal AI platform, launched bank-wide. 26% of employees used HR Search during benefits renewal; HR calls dropped 14% year-over-year.
Onboarding · Research + UI · Acquisition-scale
4,500 Hires in One Day: Onboarding at Acquisition Scale
4,500 people starting on the same morning, and an onboarding system that wasn't built for it.
Led research and design for RBC's largest-ever single-day integration. Over half of new hires engaged with the onboarding hub in week one.
Assistive Tech · Research + UI · Hardware + App + Web
Augmented Sight: Designing Assistive Eyewear Across Three Surfaces
Designing for people who can't see the screen.
End-to-end experience for a wearable device across HMI, mobile, and web — five hardware iterations, all research conducted in person with low-vision users.
Transit · UI Design · Glanceability
Citybus: UI for the Two Seconds You Have to Read It
Three weeks. No user testing. Fixed hardware.
Two route-adaptive systems shipped for Hong Kong Citybus, with accessibility-tested color systems and a flexible template for future routes.
More About Me
I've spent five years designing inside systems that don't make it easy — banks, regulated platforms, hardware with fixed specs, backends that can't do what the business wants. I've learned that the interesting problem is almost never "make it look better." It's "make it work when three things can't all be true at once."
My background is a Masters in UX, but most of what I know came from shipping: leading a 9-person team through a single-day integration of 4,500 employees, designing an AI platform where the model hallucinates and compliance is watching, and rebuilding bus screens in three weeks with no user testing and no room to move.
I work in English and Mandarin. I'm based in Shenzhen and looking for product design roles in Hong Kong. If you're hiring, or just want to talk about designing for constrained systems, I'd like to hear from you.
cherieyuenn@gmail.com · https://www.linkedin.com/in/cherie-yuen/